Effective Date: 13th March 2026
Terms of Service
Welcome to The Collar. By accessing our store and making a purchase, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services.
1. Acceptance of Terms
By browsing, registering, or completing a purchase on The Collar's platform, you confirm that you have read, understood, and agreed to these Terms of Service. These terms apply to all customers, visitors, and users of our store. We reserve the right to refuse service to anyone who violates these terms.
2. Customer Responsibilities
When placing an order, customers are responsible for providing accurate, complete, and up-to-date information, including but not limited to:
The Collar is not liable for delays, failed deliveries, or order issues that result from incorrect or incomplete information provided by the customer. It is the customer's responsibility to review all order details before confirming a purchase.
3. Orders & Payments
All orders are subject to availability and confirmation. Once an order is placed, you will receive a confirmation notification. The Collar reserves the right to cancel or refuse any order at its discretion, including in cases of suspected fraud, pricing errors, or stock limitations.
Payments must be made in full at the time of purchase. We accept a variety of payment methods, all of which are processed securely. In the event that a payment is declined or disputed, your order may be placed on hold or cancelled.
4. Pricing & Product Availability
The Collar reserves the right to update, adjust, or remove prices and products at any time without prior notice. While we make every effort to ensure accuracy, pricing errors may occasionally occur. In such cases, we reserve the right to cancel the affected order and notify the customer accordingly.
Product availability is not guaranteed. Items shown on our store may become unavailable after your order is placed. If this occurs, we will reach out to offer an alternative or issue a full refund.
5. Shipping
Orders are processed and shipped within our standard handling timeframe. Delivery times may vary depending on your location and are subject to the policies of our shipping partners. The Collar is not responsible for delays caused by third-party couriers, customs processes, or circumstances beyond our control.
6. Returns & Exchanges
All return and exchange requests are governed by our separate Return & Exchange Policy. By purchasing from The Collar, you also agree to the terms outlined in that policy.
7. Intellectual Property
All content on The Collar's store — including product images, descriptions, branding, and graphics — is the property of The Collar and may not be reproduced, distributed, or used without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, The Collar shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability in any matter shall not exceed the amount paid for the order in question.
9. Policy Updates
The Collar reserves the right to modify these Terms of Service at any time. Changes will take effect immediately upon being posted. Continued use of our store following any updates constitutes your acceptance of the revised terms. We encourage customers to review this page periodically.
10. Contact Us
If you have any questions or concerns regarding these Terms of Service, please don't hesitate to reach out to our support team.
📧 Email: Thecollar@gmail.com 🕒 Response Time: 1–2 business days
Thank you for choosing The Collar. We value your trust and are committed to providing a safe, transparent, and enjoyable shopping experience.
