Return & Exchange Policy
At The Collar, your satisfaction is at the heart of everything we do. We take pride in delivering quality products, and we understand that sometimes things don't go as expected. If you receive an item that is damaged, defective, or incorrect, we're here to make it right.
Eligibility for Returns & Exchanges
You may submit a return or exchange request within 7 days of your delivery date. To be eligible, items must meet the following conditions:
Requests submitted after the 7-day window, or for items that show signs of use, damage caused after delivery, or missing packaging/tags, may not qualify for a return or exchange.
How the Process Works
Once we receive your return request, our team will review it and provide you with further instructions, including the return shipping details. After the item is received and inspected, we will notify you of the outcome. If your claim is approved, we will process either a replacement or a refund, depending on your preference and item availability. Please allow a few business days for the inspection and processing to be completed.
Important Notes
The Collar reserves the right to reject returns that do not comply with our policy requirements. We assess each case individually and aim to be as fair and transparent as possible throughout the process.
Contact Us
Have questions about a return, exchange, or product concern? Our support team is happy to help.
📧 Email: Thecollar@gmail.com 🕒 Response Time: 1–2 business days
We appreciate your trust in The Collar and are committed to ensuring every experience with us is a positive one.
