Effective Date: 11 NOV 25
To qualify for a return or exchange:
Items must be returned within 2-3 working days after receiving the parcel.
Products must be unworn. and free from damage.
Items must include all original packaging, tags, accessories, (then applicable).
Proof of purchase (order confirmation or receipt) is required.
Submit a Request:
Email our support team at Thecollar@gmail.com with your order number, item(s) you wish to return or exchange, and the reason for your request.
Receive Return Authorization:
Our team will respond within 1–2 business days with return instructions and a Return Authorization (RA) number. Items sent back without authorization may not be accepted.
Prepare & Ship Your Item:
Pack the product securely in its original packaging.
Include the RA number inside the package.
Ship according to the instructions provided by our support team.
Defective, damaged, or incorrect items:
The Collar covers all return shipping costs and will provide a prepaid shipping label.
All other returns (e.g., change of mind, incorrect size chosen):
Customers are responsible for return shipping fees.
Exchanges:
Replacement items ship free of charge after the original item is received and approved.
Return Inspection: 2–4 business days after the item arrives at our facility.
Refunds: Processed within 5–7 business days after approval. Refunds are issued to the original payment method.
Exchanges: New items ship within 3–5 business days after approval.
Please allow additional time for banks or payment processors to post the refund.
Items returned in unacceptable condition (worn, damaged, missing packging with Original accessories may be returned to the customer at their expense.
The Collar is not responsible for items lost or damaged during return transit if the customer uses their own shipping service.
Orders that have not yet shipped may be canceled for a full refund upon request.
For questions about returns, exchanges, or product quality concerns, please contact our support team:
📧thecollar@gmail.com.com
🕒 Response time: 1–2 business days
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